How To Make Private Calls In Kenya (Using: Safaricom, Airtel, Telkom)

Private calls in Kenya

In today’s digital age, privacy has become a growing concern for many mobile phone users.

Whether you’re trying to avoid spam calls, maintain your anonymity, or simply keep your personal number private, knowing how to make calls without revealing your phone number can be incredibly useful.

In Kenya, the major telecommunications providers—Safaricom, Airtel, and Telkom—offer straightforward methods to mask your caller ID.

This article will guide you through the various techniques you can use to call with a private number across these networks, ensuring your privacy is protected when you need it most.

From simple dialing prefixes to adjusting your smartphone’s settings, we’ve got you covered with all the necessary steps to keep your number confidential.

Method 1: Using the Prefix Method

This method works across all major networks in Kenya (Safaricom, Airtel, and Telkom).

  1. Dialing Prefix:
  • Add #31# before the phone number you wish to call.
  • For example, if you are calling 0712345678, dial #31#0712345678.

Method 2: Changing Call Settings on Smartphones

For a more permanent solution, you can adjust your phone settings to hide your caller ID for all outgoing calls. This method may vary slightly depending on the type of phone you are using.

For Android Phones:

  1. Open the Phone App:
  • Tap on the phone icon to open your dialer.
  1. Access Settings:
  • Tap on the three dots (menu) in the upper right corner and select “Settings”.
  1. Caller ID Settings:
  • Navigate to “Calls” > “Additional settings” > “Caller ID”.
  • Select “Hide number”.

For iPhones:

  1. Open Settings:
  • Go to the main Settings app on your home screen.
  1. Phone Settings:
  • Scroll down and tap on “Phone”.
  1. Show My Caller ID:
  • Tap on “Show My Caller ID” and toggle it off to hide your number.
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Method 3: Using Network Service Codes

Some networks provide specific service codes to hide your caller ID.

For Safaricom:

  1. Dialing Prefix:
  • Dial #31# before the number you are calling.
  1. Contact Customer Care:
  • For additional options, you can contact Safaricom customer care by dialing 100.

For Airtel:

  1. Dialing Prefix:
  • Dial #31# before the number.
  1. Contact Customer Care:
  • For further assistance, contact Airtel customer care by dialing 100.

For Telkom:

  1. Dialing Prefix:
  • Dial #31# before the number.
  1. Contact Customer Care:
  • For more help, reach Telkom customer care by dialing 100.


  • Using #31# will hide your number only for the call you are making. If you want to hide your number for all calls, you need to change the settings on your phone as described above.
  • Some recipients may have settings or apps that block calls from private numbers.

By following these steps, you can make calls without revealing your phone number on Safaricom, Airtel, and Telkom networks in Kenya, ensuring your privacy and peace of mind.

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